The experienced benefit counselors at Middle Market Solutions are veterans in their industry. Since enrollments are typically completed with the assistance of a benefits counselor, we ensure each member of our team receives in-depth training before working one-on-one with clients.
Our counselors stay up-to-date on the latest industry trends and standards in order to provide clients and their employees with the proper information and to exceed their customer service expectations. Before being assigned to any case, our counselors are required to train and test in corporate culture and client-specific benefits.
Our clients and the relationships we build with them are our top priority. To ensure each client is satisfied with the services our benefit counselors provide, we regularly conduct quality metrics evaluations throughout every step of the benefits enrollment process. Our counselors are encouraged to participate in professional development programs year-round.
We heavily invest in our benefit counselors and provide them with a supportive management team so they can continue to learn and effectively educate employees. In the ever-changing world of employee benefit services, it’s imperative to provide varying levels of enrollment specialists to every organization.
Contact us today and experience the difference our veteran benefit counselors make when it comes to employee benefit enrollment solutions.